Semantic Interoperability, Organizational Interoperability, Legal Interoperability, e-Government
The fundamental idea of COCKPIT is
that Web 2.0 social media constitute the emerging and de facto mass
collaboration and cooperation platform between citizens themselves,
and between citizens and public administrations. Therefore, Web 2.0
social media will have very soon established themselves as a very
effective means for creating, sharing and tracking knowledge about
citizens' opinions and wishes on public service delivery. COCKPIT
adopts a highly synergetic approach towards the definition of a new
governance model for the next-generation public service delivery
decision making process by combining the research areas of
citizens' opinion mining in the context of Web 2.0, Service Science
Management and Engineering in the context of the public sector, and
deliberative engagement of citizens for forming informed judgements
on public services' delivery. COCKPIT supports the notion of open
Public Administrations with which citizens have higher confidence
and trust among each other and with the Public Administration,
resulting in better governance, lower disputes on services'
delivery priority setting, higher degrees of public service
adoption, lower public service delivery costs, better service
innovation, and citizens loyalty to the public services.
More specifically, the COCKPIT concept is based on the following
- Citizens' interactions with Web
2.0 applications are continuously monitored for their opinions and
needs on public services, using specifically developed opinion
mining technology. Reports on citizens' opinions and needs for new
services or improvements on existing services are regularly
generated and passed to public service decision makers.
- Once the decision making process
for the delivery of identified services is initiated, public
service decision makers start modelling the selected services using
the developed Public Service Engineering tool. This tool will allow
the specification of the multi-disciplinary nature of the selected
public services, according to a service modelling methodology
developed for the public sector. Citizens' opinions and wishes on
the selected public services are in the disposal of the decision
makers to be taken under consideration.
- During specification of the
selected public services, the standing policy and legal framework
related to the corresponding services is also consulted from
existing policy and legal digital libraries at any moment using
specifically developed text retrieval technology.
- The output of the Public Service
Engineering tool will be appropriately piped into the Public
Service Simulation and Visualisation Tools in order for the
decision makers to make adjustments that will reflect on budgetary
and operational constraints of the organisation.
- Once decision makers have arrived
at a desired specification for the delivery of the selected public
services, citizens will be presented with the visual simulation of
the services in appropriately developed deliberative platform.
- Citizens' informed judgement on
the simulated operation and related costs of the selected public
services will be expressed and returned to the decision makers for
further consideration and final decisions.