Research Areas
eGovernment, electronic transactions, one-stop services
Contact
Every day, a quite large number of Deposit slips is being issued
by the various Public Revenue Offices and is being submitted to
various Public Sector Services, for the successful delivery of a
lot of different transactions among Public Sector Bodies, Citizens
and Businesses. This kind of procedure results in important
costs in money, time and paperwork. Within the
general trend of transforming the various e-Government Services,
one solution to the abovementioned problem, could be the
transformation of the Public Sector Services for Issuing and
Submitting a Deposit slip to one-stop
Services.
Therefore, the introduction of a new version of the conventional
deposit slip, the electronic Deposit slip, aims to
reduce costs in money, time and paperwork and to
better serve the Citizens and Businesses to their everyday
transactions with the Public Sector Services. Besides, the cost of
installing the necessary systems and technologies for the
transformation of Government Services is of no significance
comparing it to the large percentage of cost savings for public
services that will. The estimated cost savings for the public
exceeds 40,000,000 euro yearly, not including savings for the
citizens (transportation cost, time, working hours, stress,
etc)
The new, electronic Deposit slip, has two possible ways of use:
The manual and the electronic.
The e-Deposit slip uses are being introduced in the following
figure.
In the Manually 1-stop Service, the Citizen
goes by himself at the Citizen Service Center and gets his
e-Deposit slip Issued. Then, at the same Citizen Service Center
(1-stop service), he Submits his e-Deposit slip and then all the
necessary transactions among his Bank account, the e-Deposit slip
Application, the ERMIS Information System, etc, take place and lead
to the completion of the citizen's transaction with the Public
Sector.
- Citizens no longer need to go to the Public Revenue Office and
then to a lot of other Services and Bodies. He just gets serviced
at the same Citizen Service Center: 1-stop Service.
In the Electronically 1-stop Service, the
Citizen does not have to leave her house, but she is fully and
completely serviced by her PC at her home. She Issues her e-Deposit
slip by charging her bank account via e-Banking and the e-Deposit
slip Application and then she gets her transaction with the Public
Body done via the ERMIS Information System, by Submitting the
earlier issued e-Deposit.
- Citizens do not even have to go to the Citizen Service Center
as they can be serviced via their PC, or even via their Mobile
Smart Phone in the near future, wherever they want: 1-stop
Service.
Interoperability Features
From the various types of interoperability, the semantic aspect
is considered to be the most significant during the implementation
of the e-Deposit slip, as the disagreement about the meaning,
interpretation, or intended use of the same or related data, is an
existing problem that has to be solved.
In the case of the e-Deposit slip and the various transactions
in which it will be involved, several different Information Systems
(Citizen Service Centers' Information Systems, Banks' Information
Systems, Home PCs, paycenters, etc) should collaborate and exchange
data, which means that they should interoperate and understand in
the same way the same or related data. Therefore, following the
trend that the cornerstone of electronic government information
exchanges is a common understanding of semantics at a
syntax-independent level, the e-Deposit slip will constitute a
demonstrator in the area of semantic interoperability.
Language
English
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